PRIVACY POLICY
Mr Neon™ is dedicated to delivering high-quality services to you, and this document details our commitment to managing your Personal Information responsibly.
We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (the Privacy Act). These principles dictate our approach to collecting, using, disclosing, securing, and disposing of your Personal Information.
You can access the Australian Privacy Principles from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and Why Do We Collect It?
Personal Information is any information or opinion that can identify an individual. The types of Personal Information we gather include names, addresses, email addresses, and telephone and facsimile numbers. We obtain this Personal Information through various means including interviews, correspondence, by telephone and facsimile, by email, through our website www.mrneonsigns.com.au, from your website, from media and publications, from publicly available sources, from cookies (please delete any that are not applicable), and from third parties. We do not guarantee the privacy policies of any third parties. The primary reason we collect your Personal Information is to offer our services to you, to inform our clients, and for marketing purposes. Your Personal Information may also be used for secondary purposes closely related to the main reason, in situations where you would reasonably expect such use or disclosure. You have the option to opt-out of our mailing/marketing lists at any time by contacting us in writing. Whenever we collect Personal Information, we will, where feasible and appropriate, explain why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes details about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or health information. We will only use sensitive information for:
- The primary purpose for which it was collected
- A directly related secondary purpose
- With your consent, or when required or authorized by law.
Third Parties
Whenever possible, we will collect your Personal Information directly from you. However, there may be occasions when we receive your information from third parties. In such instances, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed under the following circumstances:
- To third parties with your consent
- When required or authorized by law.
Security of Personal Information
We store your Personal Information securely to protect it from unauthorized access, modification, misuse, or loss. When it is no longer needed, we will take reasonable steps to destroy or de-identify your Personal Information. However, we generally retain Personal Information in client files for a minimum of 7 years.
Access to Your Personal Information
You are entitled to access the Personal Information we hold about you, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Mr Neon™ will not charge a fee for accessing your information, although we may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information.
Accuracy of Personal Information
Ensuring your Personal Information is accurate, complete, and up-to-date is important to us. If you discover inaccuracies or outdated information, please inform us as soon as possible so we can update our records and continue to provide quality services to you.
Policy Updates
This Policy may be updated periodically and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions or complaints about our Privacy Policy, please contact us at: