Need A Hand?
Questions about an existing order, delivery, warranty, returns, or product care? Send the support team the details and we will help get it sorted.
Tell Us What Happened
Email Support
support@mrneonsigns.com.auShipping Help
We can help check dispatch status, delivery updates, and address issues.Warranty
Every sign is covered by a 2-year warranty on LEDs, acrylic, and transformer faults.Support Topics
Fast Help After Purchase
Whether your parcel is delayed, you need help installing your sign, or something is not working as expected, we will review the details and guide you through the next step.
- Order and delivery status checks
- Warranty troubleshooting and replacement guidance
- Returns and exchange support
- Care, installation, and setup help
Quick Answers
Where is my order?
Send your order number and delivery postcode and we will check the latest status for you.
What should I include for warranty help?
Please include your order number, a short description, and clear photos or video of the issue.
Can I change my delivery address?
Contact support as soon as possible. If the order has not shipped, we will do our best to update it.
How do returns work?
Send your order details and the reason for return so the support team can confirm the available options.
How do I care for my sign?
Use a soft dry cloth, keep the sign indoors unless rated otherwise, and avoid harsh cleaners or excess moisture.
Can support help with installation?
Yes. Share photos of the wall or mounting area and we can advise on setup, hanging, and power placement.